Seems I am one of the few “old-fashioned” people who still uses a hot tray. Ours gets turned on twice a day every day. Well, it did until it decided to implode on itself a short while ago. I was very impressed to see how safely it did implode. It had a very good innings as we have had it for a number of years before which, it belonged to Pete’s folks. We guesstimate it to be around 40 years old.
Seeing this “antique” lasted so well, naturally we thought to replace it with the same make. I am saddened to say like with so many other things, the quality of this product has gone from extremely good to extremely poor and doesn’t come at a reasonable price either.
We are now on our 4th one! The first one’s handle which is now plastic and not wood like our old unit was broken before we even took it out of the box. The second one had a screw rolling around inside of it and the third one’s handle where it attaches to the unit was broken. We opened the second and third ones in store and thought we checked them properly – clearly not! Not to mention the cost saving for the manufacturers who have shortened the length of the electrical cable by half. So frustrating.
We thought to try a different make, which turns out is more expensive, smaller and if possible is made even more poorly. More frustration.
It’s somewhat a miracle that I managed to make contact with the manufactures. I was unable to contact them via their website as their “contact us” page required a verification code, which after several attempts did not not allow me to complete my complaint, I then emailed them. I am still waiting to hear back from them! Finally after a long run around I managed to contact them telephonically, not that that helped very much – I am STILL waiting to hear back from them. Each time I call, albeit I speak with the friendliest lady, I get given the next excuse or should I say promise, which has yet to come to fruition. Fear not I shall persevere, it is now a matter of principle.
Not being able to function very well without a hot tray, we went to a different store where they take better care of their goods and sold us the best of the bad at a better price with a a hassle free guarantee. Here’s to it lasting as long as our previous hot tray.
Do you use a hot tray?